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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Easy returns Shipping & Returns:
Condition of Items Plus

Item must be in its original condition as it was once purchases on site or upon delivery.

Product Return Plus

Product must be returned within 5 days from the date on which the goods are delivered, i.e the date printed on the receipt received upon purchase.

Processing time Plus

Processing time for returns & exchanges is typically within 5 days after items are received.

Exchange Availability Plus

Exchanges are subject to stock and fabric availability in our stores and supply and procedure will be adjusted accordingly.

Product Exchange Plus

Product must be exchanged within 5 days from the date on which the goods are delivered or received by the customer.

Exchange/Return Refusal Plus

We reserve the right to refuse a Refund or Exchange for items that are not in a re-saleable condition.